What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrade, how to remove outdated upload counts.

    Asked by andresra on January 03, 2013 at 02:25 PM

    I recently downgraded my account, my current forms are not using any upload data. Can you restore my forms so I don't go over the quota?

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    Answered by moonzkie on January 03, 2013 at 03:06 PM

    Hi,

    Unfortunately, the only way for you to free up space in your account is to delete existing file submissions, so you will have to delete your submissions with files attached to it.

    If you need further clarifications, please do let us know. Thank you.