What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform not working

    Asked by guest_23584399540059 on January 03, 2013 at 02:41 PM



    we still don´t get mails on our account jotform@frischediaet.de. If we can´t fix te problem the next days we have to cancle our subscription. we really liked the service at the beginning but now it kind of sucks.


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    JotForm Support

    Answered by Mike_T on January 03, 2013 at 03:19 PM

    We will be happy to help you to fix the issue with email notifications.

    I will check it right away, but I need a link to affected form.

    Please post a link there, so that we will be able to proceed with the further investigation.

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    Answered by moonzkie on January 03, 2013 at 03:26 PM

    In addition to my colleague, your email was in our bounce list and it appears that one of our colleagues have already removed it.

    I have made a test submission and based on our mail logs the notification mail was successfully sent to your email.

    /var/log/jotform/amazonSES.log:[03/Jan/2013:15:20:32 -0500] 22426961324957 AmazonSES Sent email to jotform@frischediaet.de - MessageID:0000013c0212801e-81461d5e-ccbb-4abb-8086-04e7683f9e2d-000000 - RequestId:0628cb36-55e3-11e2-bcff-e143f5b9bac8

    We are sorry for the inconvenience this has caused.

    Thank you.