What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Our forms don't see to work for UK

    Asked by guest_30026699494059 on January 03, 2013 at 04:58 PM

    Our forms don't see to work for people in the UK. They show up just fine but when they hit the subit button they get an error.  We are up to the 3rd and 4th customer to point this out.


    Do you know of any issues with the UK.


    Here is a link to our form.




    Let me know



    John Herring
    Marketing Director // PERRIN Performance
    3111 NE Shute Rd.
    Hillsboro, Oregon 97124
    (503) 693-1702 Phone
    (503) 693-17821 Fax

    Page URL:

  • Profile Image

    Answered by yasincoproductions on January 03, 2013 at 05:08 PM


    Please updaye your form's embed code to this new one and tell me if it helps at all:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//www.jotform.com/form/11295509072" frameborder="0" style="width:100%; height:809px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    Please let me know if this helps.

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    JotForm Support

    Answered by Mike_T on January 03, 2013 at 05:57 PM

    Thank you for contacting us.

    I did not hear about any issues with the UK users. Is there are any error message that we can check?

    You may follow @yasincoproductions advise, and update your forms iFrame codes on the page. We have recently added some little improvements to the fresh iFrame codes.