What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I have the submission info go to my inbox?

    Asked by Evaliu on January 03, 2013 at 05:51 PM

    Hi 

     

    I would like to have every submission being sent to my inbox.

     

    Please advise!

     

    Thanks

  • Profile Image

    Answered by jeanettebmz on January 03, 2013 at 06:15 PM

    That can be easily accomplished , please check this video guide for further details

  • Profile Image

    Answered by Evaliu on January 03, 2013 at 06:28 PM
    Hi I did but did not receive the test submission yet?
    Thanks
    Best Regards
    Eva Liu
    Cherrydale Farms Fundraising
    Tel: (267)-733-9585 Ext 2285
    Email: Eva.liu@cherrydale.com
    www.cherrydale.com
    [cid:image001.png@01CDE9E0.092E0750]
  • Profile Image

    Answered by jeanettebmz on January 03, 2013 at 06:37 PM

    The reason why you are not getting the submission tests is because you need to change the sender email address to noreply@jotform.com

    The points below will help you to understand and prevent email related issues

    1) Make sure that all ofyour form's email alerts (on each form) should be set this way

    -SENDER EMAIL : noreply@jotform.com

     

    - SENDER NAME :set it up to a field from your form where the user enters her name (usually the"Name" field -or similar)


     

     

    Otherwise, if you leave this field just showing "Please Select" , it will make email servers to reject messages coming from our servers as they are taken as SPAM,having the recipient's address to  end up into our bounce list. So please, make sure this is properly set up

    In addition to this, you may whitelist our domain name, if the issue still persists:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Since we use Amazon SESsending method for noreply@jotform.com sender.

     

    2) IF  you do not want our email address noreply@jotform.com  being setup as the Sender E-mail , into your email notification, then you should  whitelist our   Jotmail IP addresses into your email server (or ask for it to your email service provider)


  • Profile Image

    Answered by Evaliu on January 03, 2013 at 06:43 PM
    Thanks for the prompt reply.
    Could you also advise how to copy the source code to our website?
    Thanks
    Best Regards
    Eva Liu
    Cherrydale Farms Fundraising
    Tel: (267)-733-9585 Ext 2285
    Email: Eva.liu@cherrydale.com
    www.cherrydale.com
    [cid:image001.png@01CDE9E2.1820B5D0]
  • Profile Image

    Answered by jeanettebmz on January 03, 2013 at 07:27 PM

    You can either embed the script code, the iFrame code or the entire full source code (though this last one should be re-embeded if any update is applied to the form)

    Please check these guides for further details

    http://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    http://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    http://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code