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    Multiple Conditions Help and Advice

    Asked by guest_30025395861049 on January 03, 2013 at 05:56 PM

    Hi,

    Its Prasanna here with some queries on Multiple conditions.  My queries are based surrounding the form - http://www.jotformeu.com/?formID=22816199855366

    What I would like to achieve is either display custom message or use a customised URL page based on the conditional logic. The conditional logic is based on multiple conditions though.

    Example No 1; If Fixed Asset Management checkbox is filled (from ‘Select Your Primary Features’ section) then I can configure your form to show a customised message/URL landing page. This is straightforward and I can achieve this using your standard options.

    However, I am not sure If I can achieve the below logic -

    Query No 1; If Fixed Asset Management checkbox is filled (from ‘Select Your Primary Features’ section) and 1000 to 5000 Assets is filled (from ‘Number of Assets’ section) then I would like to show a different URL page/customised message.

    Please note – Example No 1 and Query No 1 will have different landing pages or customised messages.

    Would you be able to guide me on how to configure my form to achieve the above?

    Many Thanks,

    Prasanna

    Page URL:
    http://www.jotformeu.com/?formID=22816199855366

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    JotForm Support

    Answered by EduardoMendez on January 03, 2013 at 07:10 PM

    Hi there, 

    You can do this.

    On your conditions, you have an option which allows you to validate both options.

    Please give this a try and let us know if you need further assistance!

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    Answered by guest_30027196990053 on January 03, 2013 at 08:19 PM

    Hi Eduardo, 

    Many thanks for your response. I had tried your suggestion before and tried it again and unfortunately it does not work for me. 

    Please recall from my earlier explanation that there are 2 conditions

    1. Fixed asset management - checkbox ticked = a custom URL/bespoke message

     

    2. Fixed asset management - checkbox ticked + 1000 to 5000 assets - checkbox ticked = a custom url/bespoke message. In effect the second condition has the first condition + the assets logic. 

     

    If I use the any or all option (as you have suggested) - I get a same custom URL displayed for both the conditions above

     

    I hope I have articulated the problem appropriately. 

     

    Thanks

    Prasanna

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    Answered by jeanettebmz on January 03, 2013 at 08:27 PM

    In that case, you'll need to create separte conditional fields

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    Answered by guest_30027196990053 on January 03, 2013 at 08:34 PM

    Thanks for your advice Jeanettebmz, 

    Sorry if this is a basic question - Could you please advice on how to create seperate conditional fields. 

    Thanks

    Prasanna

     

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    Answered by jeanettebmz on January 03, 2013 at 08:38 PM

    Hello Prasana

    When you get this screen

     

    Choose the CHANGE THANYOU URL AFTER SUBMISSION and then click on Next at the bottom right corner

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    Answered by jeanettebmz on January 03, 2013 at 08:39 PM

    Of course you need to click on the Conditions button first   =)

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    Answered by guest_30027196990053 on January 03, 2013 at 08:45 PM

    Thanks Jeanettebmz, 

    Maybe I am doing something wrong. But I had tried seperate thankyour URL's too. Tried it again and no luck. 

    More than happy to share my jot form login details if you would like to have a first hand look. 

    Just to let you know, I had always tried seperate conditions. i.e. I was using two seperate conditions anyway. 

    Thanks

    Prasanna

     

     

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    JotForm Support

    Answered by idarktech on January 03, 2013 at 10:59 PM

    Hi Prasanna,

    Try to reverse the conditions, do the single condition first, save it and then create the multiple condition. What I mean is, create the Fixed Asset Management condition first then after that, create the two conditions Fixed Asset Management +  1000 to 5000 Assets. They should then looked like this.

    The single condition should be on top of the multiple condition. That might help. Thanks!

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    Answered by selectams on January 04, 2013 at 03:03 AM

    Hi Idarktech, 

    I tried as per your advice - no luck yet. 

    Anything else that you would like me to try. 

    Prasanna

     

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    JotForm Support

    Answered by liyam on January 04, 2013 at 05:21 AM

    Hello Prasanna.  Have you tried following EduardoMendez' recommendation to use "All" instead of "Any"?

     

    This should fix your issue about your redirecting Thank You pages.

    Why:

    The 1st condition (page_id=2) talks about Fixed Asset Management being ticked.  So if this alone is ticked, it should go to page_id=2.

    The 2nd condition (page_id=30) goes for if Fixed Asset Management AND 1000 to 5000 Assets as ticked.  I believe you want these two to be marked before one can land to (page_id=30), so you should select 'All' for your condition.

    Please let us know if you need further assistance.

    Thanks.

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    Answered by selectams on January 04, 2013 at 08:26 AM

    Hi Liyam, 

    Thanks for your advice. I had tried your suggestion before and tried it again. Unfortunately, multiple conditions is not working for me. 

    Prasanna

     

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    JotForm Support

    Answered by idarktech on January 04, 2013 at 08:44 AM

    @Prasanna,

    Your previous condition is fine. I just reversed them and they start working, probably due to the conditions position. Check this working cloned version of your form. http://jotformpro.com/form/30028598950965

    When you switched that conditions, you've forgot to changed "any" to "all". Try changing it first. Thanks!

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    JotForm Support

    Answered by idarktech on January 04, 2013 at 08:54 AM

    By the way, you can clone the form back if you like. Here's a guide: How to clone an existing form from a URL. Thanks!

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    Answered by selectams on January 04, 2013 at 11:53 AM

    Hi Idarktech, 

    It's all working now. I will add more conditions and hopefully it will all work. 

    Many Thanks, 

    Prasanna