What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment cancellation

    Asked by consultoriainc on January 03, 2013 at 09:01 PM

    Hello,

     

    I love Jotform, but I don't need the paid subscription form any longer (just for the time being) I tried to click the "downgrade" button but it gives me an error that the subscription didnt exist and I am unable to downgrade to the free plan. Any ideas?

  • Profile Image

    Answered by jeanettebmz on January 03, 2013 at 09:11 PM

    In order for you to cancel and downgrade your account follow these steps

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But
    your account will stay Premium until the time you have paid for
    expires.

    Should you have more questions, let me know

    Cheers!