Payment cancellation

  • Profile Image
    consultoriainc
    Asked on January 03, 2013 at 09:01 PM

    Hello,

     

    I love Jotform, but I don't need the paid subscription form any longer (just for the time being) I tried to click the "downgrade" button but it gives me an error that the subscription didnt exist and I am unable to downgrade to the free plan. Any ideas?

  • Profile Image
    jeanettebmz
    Answered on January 03, 2013 at 09:11 PM

    In order for you to cancel and downgrade your account follow these steps

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But
    your account will stay Premium until the time you have paid for
    expires.

    Should you have more questions, let me know

    Cheers!