What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Re-subscribe my Premium Plan

    Asked by kjprforms on January 04, 2013 at 02:05 AM

    Hi,

     

       I have accidentally cancelled my premium subscription plan and want to subscribe again. when trying to re-subscribe my account states that i m already in premium plan. Please advise!!

     

    Regards

    Kathir

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    JotForm Support

    Answered by liyam on January 04, 2013 at 03:40 AM

    Hello Kathir.  I noticed that you've made (4) subscription attempts today which had been declined by Paypal.  Can you check your account in Paypal and see if you have enough funds there, or the details you are providing are correct.  Or if you have a credit card, I prefer that you use that one instead.

    I've set your account status to Free again so you can try to make an upgrade.

    Thanks.

     

  • Profile Image

    Answered by kjprforms on January 04, 2013 at 03:47 AM

    I have a credit card but sumhoe my payment attempt is getting declined. i m working with my bank to resolve this asap. thanks for your help

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    JotForm Support

    Answered by liyam on January 04, 2013 at 04:34 AM

    Thanks for the information, kjprforms.

    Please do let us know if you have further questions or concerns.

    Thanks.