What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    when clicking on order form from website, it goes to an older form of my jot form, the i don't even have avail on jot form anymore

    Asked by gingersnap on January 04, 2013 at 12:05 PM
    Page URL:
    www.gingersnapsorganic.com/cleanse

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    Answered by pinoytech on January 04, 2013 at 12:11 PM

    Hi gingersnap,

    Have you tried already clearing your browser cache and cookies? If not, can you please give a try? And if still doesn't worked, try to re-embed your form code into your website.

    Thank you!

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    Answered by gingersnap on January 04, 2013 at 12:14 PM

    I tried all of that...For some ares that dirct to the form it works, for others it goes back to the older version-- but the older version doesnt even exist anymore

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    Answered by gingersnap on January 04, 2013 at 12:17 PM

    it seems that all of the coding is right EXCEPT the iframe

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    Answered by pinoytech on January 04, 2013 at 12:31 PM

    As I've checked your website where your form embedded, I found this forms:

    http://form.jotform.com/form/20523811375 and

    https://secure.jotformpro.com/form/21436730871958

    Are this two forms are the latest forms or not?

    Thank you!