Customers can not undo once they check an option

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    gingersnap
    Asked on January 04, 2013 at 12:13 PM
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    jeanettebmz
    Answered on January 04, 2013 at 12:22 PM

    Can you please provide us more details? which option is  involved on the issue?

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    gingersnap
    Answered on January 04, 2013 at 12:30 PM

    On our order form, there is an area where theu click on which cleanse and such, if they click 1, they can not unclick if they chnage there mind

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    pinoytech
    Answered on January 04, 2013 at 12:36 PM

    Hi gingersnap,

    Can you please provide us screenshot of your form where the issue is for us to investigate the said issue of your form?

    Thank you!

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    gingersnap
    Answered on January 04, 2013 at 12:56 PM

    file://localhost/Users/gingersnapsorganic/Desktop/Screen%20Shot%202013-01-04%20at%2012.56.01%20PM.png
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    guest_30035148492046
    Answered on January 04, 2013 at 12:58 PM

    @gingersnap

    That's because radio buttons are being used instead of checkboxes. A checkbox can be selected and deselected by clicking it but once a radio button is clicked it cannot be deselected unless another radio button in the same field is clicked.

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    gingersnap
    Answered on January 04, 2013 at 01:04 PM

    So I ahve to redo the form ?

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    pinoytech
    Answered on January 04, 2013 at 01:42 PM

    Thank you guest_30035148492046! and yes, gingersnap you need to redo/update your form.

    Do let us know if you need further assistance.

    Have a great day!