- villaspringfieldAsked on January 04, 2013 at 05:03 PM
Whenever I send a form from either of the two forms on my website im not getting a notification sent through. I have tried another email address, still nothing.
My host claims not to search emails for SPAM so that should be the issue. I looked on the forum and read related posts. I started a new form from scratch with a new notification added, Nothing.
It adds the submisions to a google doc like i requested but im just not getting an email.
- JotForm SupportMike_TAnswered on January 04, 2013 at 05:53 PM
Thank you for contacting us.
Your firstname.lastname@example.org email address was added to our bounced list due to the following reason:
5.1.0 - Unknown address error 550-'5.1.1 recipient rejected'
Now we have removed your email from the bounced list.
I would like to recommend you to configure your Email Notifications as described in the following article:
Then, whitelist email@example.com email address.
Please feel free to contact us if you need any further assistance. We will be happy to help.