What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why Am I Not Receiving A Notification Email

    Asked by villaspringfield on January 04, 2013 at 05:03 PM

    Hello,

     

    Whenever I send a form from either of the two forms on my website im not getting a notification sent through. I have tried another email address, still nothing.

     

    My host claims not to search emails for SPAM so that should be the issue. I looked on the forum and read related posts. I started a new form from scratch with a new notification added, Nothing.

     

    It adds the submisions to a google doc like i requested but im just not getting an email.

     

    Any Ideas?

     

    Thankyou

    Page URL:
    http://www.villaspringfield.co.uk/contact_us.html

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 04, 2013 at 05:53 PM

    Thank you for contacting us.

    Your i***@villaspringfield.co.uk email address was added to our bounced list due to the following reason:

    5.1.0 - Unknown address error 550-'5.1.1 recipient rejected' 

    Now we have removed your email from the bounced list.

    I would like to recommend you to configure your Email Notifications as described in the following article:

    How to setup email alerts to prevent "emails not being received" issues

    Then, whitelist noreply@jotform.com email address.

    Please feel free to contact us if you need any further assistance. We will be happy to help.