Coupon expiration date: wording is misleading (it expires before the date instead of after)

  • Profile Image
    bdoodle
    Asked on October 31, 2018 at 11:08 AM

    Hello,

       I wanted my coupon for my forms to expire at the end of the day today, 10/31/2018.  When I click on the expiration date in my purchase order form and select 10/31/2018 from the popup calendar,

    1540998336JotformCouponExp1.JPG

     

    your screen says "Expires after 31-10-2018." (

     

    1540998375JotformCouponExp2.JPG

     

    Actually, the software stores 10/30/2018 as the exp date and rejects a coupon entered 10/31/2018

    1540998435JotformCouponExp.JPG

     

    All I'm suggesting is that you alter your screen text for coupon input so that it matches what the function actually does.  Thank you.

  • Profile Image
    arthurprc
    Answered on October 31, 2018 at 12:26 PM

    Hi there,

    Thanks for your report, it seems that the coupon discount expires before the expiration date, instead of after as it says.

    We'll escalate a feature request for our developers to update it.

    You are welcome to provide more following reports if needed.

    Let us know if you need assistance, our support team is online 24/7.

  • Profile Image
    bdoodle
    Answered on October 31, 2018 at 07:37 PM

    The coupon expires after the expiration date that is STORED which is one day earlier than the expiration date that is SELECTED.

    When I select 10/31, the software stores 10/30 (and later rejects coupons when it is after that date, 10/30), but the software SAYS the "coupon expires after 10/31".  I immediately see two possible solutions to avoid confusion:

    1.) When one selects 10/31, continue to store 10/30, but change the wording to say "coupon expires after 10/30". 

    2) When one selects 10/31, store 10/31 and say "coupon expires after 10/31"

    I think #2 is the better solution.  When someone enters a 10/31 expiration date, they probably mean to expire the coupon at the end of the specified date, 10/31.  

    Thanks.

  • Profile Image
    Kevin_G
    Answered on October 31, 2018 at 10:02 PM

    This has been already forwarded to our second level so our developers will have a look on this, although we cannot provide an ETA, we will keep you updated via this thread. 

    Thanks.