What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form isn't updating

    Asked by roisincafferty on January 04, 2013 at 09:27 PM

    I've made quite a few changes to my form but when I check my website, the form hasn't updated. I've tried emptying the cache, which normally works, but nothing changes. I've also checked the website in various web browsers and on my phone.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on January 04, 2013 at 09:32 PM

    Hello Roisin.  At times, there are communication delays between JotForm servers that's why forms do not immediately update on your page once you have made changes on the form builder. 

    To resolve this, please change your embedded script code from:

    <script src="http://form.jotform.com/jsform/11433056295"></script>


    <script src="http://www.jotform.com/jsform/11433056295"></script>

    If you have further questions or concerns, please do let us know.