Submission Duplication with Google Integration

  • Profile Image
    stevenbennitt
    Asked on January 05, 2013 at 02:12 AM

    I have been seeing a lot of submission duplication with my forms.

    I have them integrated with Google spreadsheets and the duplications are showing up in the spreadsheet.

    I seen instances where ther have been triple duplications. 

    Any ideas?

    Thanks

  • Profile Image
    Welvin
    Answered on January 05, 2013 at 04:17 AM

    Hi,

    Which form in your account do this issue happens? It could be possible that your user have been submitting the form twice thinking that there first attempt was unsucessful? Have you check your form submissions page if the entries are also duplicated there? Let us know which form so we could check it and analyze.

    Adding the captcha/recaptcha might also help your solved this issue.

     

    Thanks

  • Profile Image
    stevenbennitt
    Answered on January 08, 2013 at 01:12 AM

    Here is the form

    http://jotformpro.com/form/30018983433958

    I dont think people are submitting twice as i have tried it and I submit 1 time but it shows up multiple times in the google spreadsheet.

  • Profile Image
    Welvin
    Answered on January 08, 2013 at 01:27 AM

    Hi,

    Can you please try adding the capctcha/recaptcha field as stated on my first response, this might help you solved the issue. Then, also try re-integrating the form to Google Spreadsheet, there might be a glitch with your current integration that ends with data duplications, see if it also helps.

    After doing this solutions, try to submit a test data again and see if it still happen so we can escalate this to our developers.

     

    Thanks