Email templates have incorrect fields' labels

  • Profile Image
    madsnowplower
    Asked on November 01, 2018 at 10:44 AM

    hi

    so my form submissions, when I get the emailed copy (smartcentres site report)

    on the email it comes up in different areas and shows the question as "type a question here" however it shows the correct answer.

    for example on the form we have "what are the parking lot conditions" then there is a . variety of drop down answers to choose from. 

    on the emailed submissions it shows "type a question here" and shows the answer as wet. The recipient of the email does not know what the question is.  

    How do I fix that?

  • Profile Image
    Victoria_K
    Answered on November 01, 2018 at 12:23 PM

    Hello,

    It seems that email templates of your form are not updating automatically due to some manual adjustments.

    To fix that, you can edit the template or reset them. If you reset the templates, they should capture all changes you perform on the form automatically.

    To reset the templates, please delete existing ones and add new.

    Related guides:

    How-to-Delete-Notifications-Autoresponder

    Setting-up-an-Autoresponder-Email

    Setting-up-Email-Notifications

    We will gladly assist if you need any further help.