We have not received refund and we are getting no response by email

I have checked your account subscription and you're under the Free plan.

It seems your subscription has expired.

May we know the form in question?

To clarify, you're not receiving notification emails?

Have you tried changing  your Sender email to noreply@formresponse.com

Thank you.

We were on paid but it wasn't working for what we needed so I emailed
before 30 days like your policy states and canceled but was never
refunded. Emails attached
...

We regret that it didn't work out for you. I have processed a full refund of your last payment. Please allow 7-10 business days to reflect it in your account.