We have not received refund and we are getting no response by email

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    colomapto
    Asked on November 01, 2018 at 01:56 PM
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    Richie_P
    Answered on November 01, 2018 at 03:16 PM

    I have checked your account subscription and you're under the Free plan.

    It seems your subscription has expired.

    May we know the form in question?

    To clarify, you're not receiving notification emails?

    Have you tried changing  your Sender email to noreply@formresponse.com

    Thank you.

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    colomapto
    Answered on November 01, 2018 at 03:43 PM
    We were on paid but it wasn't working for what we needed so I emailed
    before 30 days like your policy states and canceled but was never
    refunded. Emails attached
    ...
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    AshtonP
    Answered on November 01, 2018 at 05:23 PM

    We regret that it didn't work out for you. I have processed a full refund of your last payment. Please allow 7-10 business days to reflect it in your account.