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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Collapsed field not expanding by default when it should

    Asked by Printrbot on January 05, 2013 at 10:19 PM

    My contact information area is not automatically expanding when it should.  Instead it is showing as closed but the status is set to open.

    Select any of the options below except for "technical or troubleshooting question" and the collapsed fields work, but the contact info is not expanding.  

    screenshots...

    http://pbrd.co/Rz8L24

    http://pbrd.co/Rz8KLp

    http://pbrd.co/Rz8OuD

    Please help, thanks.

    Page URL:
    http://www.jotformpro.com/Printrbot/contact-us

  • Profile Image

    Answered by Printrbot on January 05, 2013 at 10:27 PM

    Never mind, I took a different approach and hid the fields instead.  However, I am curious as to what would cause that collapsed field not to display as open when it should.  Any ideas?

  • Profile Image
    JotForm Support

    Answered by idarktech on January 05, 2013 at 10:30 PM

    Hi,

    I have cloned your form and set the contact-info collapse to open, it seems to be working fine. Check this.

    http://form.jotformpro.com/form/30048771029957?

    Clearing your browser's cache and resaving the form might help.

    Thanks!

  • Profile Image

    Answered by Printrbot on January 05, 2013 at 10:36 PM

    How do I get rid of the custom URLs set for the form?  It seems this might be causing some issues for me as well.  For example, this URL http://www.jotformpro.com/Printrbot/contact-us and this URL http://www.jotformpro.com/Printrbot/contact are showing two different views of the same form???

  • Profile Image
    JotForm Support

    Answered by idarktech on January 05, 2013 at 11:02 PM

    Hi,

    Both forms are two different forms. They are two separate forms since they have different unique IDs. They are actually on your account, you can delete the other form if there's no use for that or remove its form's custom name.

    Here's the details.

    First FORM:

    Form Name: Clone of Contact Printrbot

    Form ID: 30041327322943

    Form Custom URL: http://www.jotformpro.com/Printrbot/contact

     

    Second FORM:

    Form Name: Contact Printrbot

    Form ID: 23404971713957

    Form Custom URL: http://www.jotformpro.com/Printrbot/contact-us

    Thanks!

  • Profile Image
    JotForm Support

    Answered by idarktech on January 05, 2013 at 11:06 PM

    Here's how you can edit custom URL.