Jotform PDF Editor: the PDF Editor makes download process take longer

  • Profile Image
    tina
    Asked on November 02, 2018 at 08:12 AM

    One of our users has switched to the old PDF Editor because the download process takes longer on PDF Editor compare to the old one. I have made a test in order to compare these two versions by downloading same form submissions as PDF.

    You can see that the process takes longer on new PDF Editor.

    Download duration on new PDF Editor:

    1541161789Screen Shot 2018-11-02 at 3.29

    Download duration for old one:

    1541162007Screen Shot 2018-11-02 at 3.33

  • Profile Image
    betty
    Answered on September 13, 2019 at 09:55 AM

    I have tested this issue on my end, it seems to be resolved.

    I have informed the user accordingly.