What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No notification email is received upon submission?!

    Asked by salisburycityrace on January 06, 2013 at 12:55 PM

    When I make a submission through the form I have created, no notification email is sent to info@salisburycityrace.org.uk as per the conditions that I've put into the jot form designer.

    Please help if you can.

    Regards

    Rob Ashton
    rob@robashton.net 

    Page URL:
    http://www.salisburycityrace.org.uk/2013/Contact.html

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    JotForm Support

    Answered by Welvin on January 06, 2013 at 01:03 PM

    Hi Rob,

    Can you try using noreply@jotform.com as your form notification "Sender Email";

    Or, Whitelist Jotmails IP Address (Whitelisting JotMails IP Addresses) if you prefer to use the Email Field as sender.

     

    Thanks

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    JotForm Support

    Answered by Welvin on January 06, 2013 at 01:03 PM
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    Answered by salisburycityrace on January 06, 2013 at 01:09 PM

    Thank you very much; that now works as.  For info, my hosting provider is krystal.co.uk; they need to add the jotform IP addresses to their whitelist I guess.

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    JotForm Support

    Answered by Welvin on January 06, 2013 at 01:10 PM

    Great! Yes, I'm sorry, you will need to ask your service provider to Whitelist Jotmails IP Addresses as mention on the guide given.

     

    Thanks