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    Asked on January 06, 2013 at 02:26 PM
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    Answered on January 06, 2013 at 03:08 PM

    We have chat support available Monday to Friday , between 9 AM and 6 pm (USA-EST) ,and it is upon staff availability

    Also, we might open chat support during weekends , if staff availability is enough, however this is not as regular as on Mo-F  schedules

    You can also email us to

    At any rate,  you can describe your problem here on this thread and we will do our best to help you