Calculation Issue when Editing Form Submissions

  • Profile Image
    Asked on November 04, 2018 at 05:47 PM

    I created a form for Holiday Turkey orders. The form calculates the order total perfectly upon submission, but there is an error occurring when the form is later Edited. The error is pulling in the Submission ID number into one of the product order fields - it always happens with the same order field (the SIDES TOTAL), even if the edit made did not impact that particular field. I have the form set up to send a revised PDF receipt to the orderer upon edit. How can i correct this?

  • Profile Image
    Answered on November 05, 2018 at 02:05 AM

    We're sorry for this inconvenience.

    I tested your form several times, but I wasn't able to replicate any issue there. Also, I checked several of your submissions and I couldn't find sides total filled in such way.

    Do you have some particular submission ID that we can check, I mean if the issue appears on submitting the edited submission?

    Or is the issue happening on opening the submission in edit mode?

    Please advise so we can investigate this issue further.

    Thank you!

  • Profile Image
    Answered on November 05, 2018 at 02:19 AM

    Also, these fields were removed from your form:

    1541402256Screen Shot 2018-11-05 at 7.44

    Because it is highly forbidden, as per our Terms of use, to collect credit card information through our forms, so please avoid adding such fields or your account can be suspended.

    Thank you for your understanding.