Auto Delete Submissions not clearing account free storage space

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    mkarolak
    Asked on November 05, 2018 at 05:32 AM

    Hi 

    I was trying to configure Auto Delete Submissions plugin to delete submissions recieved from my form. They all are stored on external FTP server. In general plugin works perfectly so it is deleting subimissions as they arrive, but the problem is that free account space is not beeing refreshed. 

    After login to form settinngs, there is no submissions in the form, but space is not free. It looks like it is not beeinng refreshed. Using delete all submissions (which are actualy not existing) is clearing the free space. 

    Does anyone spoted simillar issue? It seems like bug in Auto Delete Submissions pluggin. Please help!


    https://screencast.com/t/zRnwpwsLwV

  • Profile Image
    Kiran
    Answered on November 05, 2018 at 10:39 AM

    We have noticed the similar issue earlier. However, we received a response from our backend team that if the files are deleted from the storage space, they will be not be accessible from the email notifications or autoresponders also. The links in the emails shall also be using the same files to be accessed and so they are not deleted. If you need to delete the files permanently, please provide us with the form ID so that we can do it manually for you.

    Thanks!

  • Profile Image
    Kiran
    Answered on November 05, 2018 at 10:44 AM

    For now, we have recalculated the storage space of your account and it should be displaying properly. Please check and let us know if you need any further assistance. 

    Thanks!