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    Conditional rules are stopping data input

    Asked by Richard Whittington on March 06, 2011 at 03:57 PM

    Hi,

    I opened an account with Jotform today.

    The interface has been working fine for me, however I have found that if I make a conditional rule to apply to a text box, then the form breaks when trying to input data into the text box. The whole text box just disappears with the first keystroke.

    When the rule is deleted, inputing text into the form works normally.

    I wonder if this is a known bug, any comments welcome.

    with thanks

    Richard

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    JotForm Support

    Answered by abajan on March 06, 2011 at 05:43 PM

    Hi Richard

    Can you post the URL of the form so that we can clone it and test it? That bug doesn't sound familiar to me.

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    Answered by whittington on March 07, 2011 at 04:25 AM

    Hi abajan,

    I have put "conditions" back into the "required" fields of my form and it has become unstable again. This is tested using W7SP1/safari, W7SP1/ie9, OSX10.6.6/safari.

    The url is http://www.jotform.com/form/10641818096

    thanks for your help

    Richard

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    Answered by techinso on March 08, 2011 at 10:46 AM

    Hello Richard,

     

    I have checked your condition, and it seems to be set to show the form field only if it is empty. When you type any character, the condition is no longer met (is Empty), hence the field is automatically hidden. May I ask you what exactly do you wish to accomplish with that condition, so I can provide you with a better solution?


    I am looking forward to your reply.


    Best Regards,

    Yanislav Ivanov

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    Answered by whittington on March 08, 2011 at 11:58 AM

    Dear Yanislav,

    Thank you for your good reply. I must have misunderstood the descriptions for the conditional rules.

     

    What I want is:

    name field: when the form field is empty, the form will not submit and the box is highlighted.

    email field: when the data does not contain an @ sign, the form will not submit and the box is highlighted.

    message field: when the form field is empty, the form will not submit and the box is highlighted.

     

    sorry for my misunderstanding, and am very grateful for your help.

    regards

    Richard

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    Answered by techinso on March 08, 2011 at 03:36 PM

    Hello Richard,

     

    Actually, you do not need conditions for that. It is enough to set the fields as required (as you have alraedy done), so the form cannot be processed if one of the above-mentioned fields is empty. As for the e-mail address field - it is specifically designed to only accept data, which is a valid e-mail address (this also matches your condition - the @ character should be present). I have cloned your form and removed the conditions previously set. Please preview the cloned form and let me know whether everything works as expected with it.

     

    I am looking forward to your reply.

     

    Best Regards,

    Yanislav Ivanov

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    Answered by whittington on March 08, 2011 at 04:17 PM

    Dear Yanislav,

    I have tried the cloned form and find it is working now with no problems.

    Jotform is doing all that I expect it to, so thank you so much for your help, and being patiant with a new user.

    best regards

    Richard