reCaptcha displays for users, though build editor doesn't have reCaptcha

  • Profile Image
    matthewdavid
    Asked on November 05, 2018 at 02:38 PM

    We were using the attached form this weekend for our open house and some users were getting a reCapatcha (even though it does not appear on the form).  I don't have any screen shots, just anecdotal evidence that it happened.  Are there any new features on the backend that would cause an automatic reCapatcha to appear if multiple entries were sent from one IP?  Thanks.

  • Profile Image
    arthurprc
    Answered on November 05, 2018 at 04:09 PM

    I've checked that the form doesn't have reCaptcha in the building settings.

    It would be possible to block submissions if sent from the same IP:

    1541452074uniquesub.gif

    Though the Unique Submission feature doesn't display a reCaptcha, it just blocks the submissions.

    Let us know if the issue persists and we'll further investigate, are the attempts that displays the reCaptcha from the same IP?

  • Profile Image
    matthewdavid
    Answered on November 06, 2018 at 08:23 AM

    We used the same form last year, but we didn't have this issue.  Yes, the attempts were all made from the same IP.

  • Profile Image
    BDAVID
    Answered on November 06, 2018 at 10:51 AM

    We have cleared your forms cache, please ask the user to try again, also ask them if they can try to submit the form using an incognito browser window.

  • Profile Image
    matthewdavid
    Answered on November 06, 2018 at 10:59 AM

    Is using a browser in Incognito mode better if I have multiple computers setup for multiple guests to register for an event onsite?

  • Profile Image
    arthurprc
    Answered on November 06, 2018 at 12:10 PM

    Using Incognito mode would only avoid the cookies check but not the IP check.

    The Unique Submission can be set up in 3 possible states:

    No Check

    Check Cookies Only

    Check Cookies and IP

    If you need to receive multiple submissions from the same user or device, it would be recommended to set up as No Check.