Client having trouble paying on form

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    cmarsh85
    Asked on November 05, 2018 at 06:34 PM

    Hi, I have a client that is trying to fill out her form and pay using the link on the form, but for some reason her payment isn't going through. How can I troubleshoot what the problem could be? I've received her form filled out twice, but with no payment attached and she says she's typing in an amount. HELP! :)

    Crystal

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    Kiran
    Answered on November 06, 2018 at 12:16 AM

    I have checked your account and there are multiple forms connected to your Square account. I have tried submitting the last edited form https://www.jotform.us/form/81004569501147 using test credit card number. I see that the error message displayed as it should.

    Could you let us know the form that you are experiencing the issue? Also, please check if you can make any test payment to the form.

    Please get back to us if you need any further assistance. We will be happy to help. 

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    cmarsh85
    Answered on November 06, 2018 at 12:43 PM
    Thanks for looking into this.. It was on the Christmas Card Minis form... I have had several people use it and not have any issues, so it must be user error.. 😉 I'll just invoice her separately from the form. Thanks anyway! 😊
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