What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When my clients submit my form they see a blank page and can not tell it has been submitted

    Asked by michael stern on March 06, 2011 at 06:43 PM

    This is my link to the form for my customers;


    I know if you scroll up it will show the Thank You message but they do no think of that!

    Can you help?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on March 08, 2011 at 07:07 AM

    The form has many fields and long, you can arrange the fields

    by shrinking them so that they can be placed side by side.

    Right click on the questions and then select "Shrink".

    You can also redirect to another page when form is submitted.

  • Profile Image
    JotForm Support

    Answered by liyam on March 08, 2011 at 07:11 AM


    I noticed that you have a long form.  The way to do this is to not use an iframe as it will only redirect the iframe content to the next but not your whole page.  Thus, with a tall form, it will not resize itself once submitted as the iframe has a fixed size.

    There are auto-resizing iframe scripts out there but I'm not sure with its compatibility with other browsers as well as I have no idea if it will animate once the page gets redirected to the thank-you page.

    Hope this helps.