Charged even after downgraded to FREE?

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    bsacanada
    Asked on November 06, 2018 at 12:18 PM

    I have downgraded subscription on November 04 and it was showing me that "Scheduled to Manually downgrade on November 06-Bill cycle".  I see you charged $19.50 for the next month..

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    arthurprc
    Answered on November 06, 2018 at 01:42 PM

    In order to fix the issue, please follow up in this thread:

    https://www.jotform.com/answers/1634311