Multi-Line Element: Unable to Enter the Settings Wizard for Individual Fields.

  • karimendoza
    Asked on November 6, 2018 at 2:54 PM

    The field will not open up to allow me to go in and make changes.


    https://www.jotform.com/build/82980258139163



    Jotform Thread 1634596 Screenshot
  • Edgar_B
    Replied on November 6, 2018 at 3:13 PM

    I have check in to your account to run some tests as well as tried to clone the form, the issue didn't replicate on my side. This might be a temporary issue, please do consider clearing up your browser cache. I have cleared your form cache and hoping that this might normalize the issue. 

    1541535065aa Screenshot 10


    If the problem still persist, please let us know, we'll be glad to assist. Thank you!

  • karimendoza
    Replied on November 6, 2018 at 4:43 PM
    This happened on two different computers two totally different town ips etc. since yesterday



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  • Kevin Support Team Lead
    Replied on November 6, 2018 at 6:58 PM

    I have been testing this too and I was unable to replicate the issue either, here is a screen-cast about my test: 

    Multi Line Element: Unable to Enter the Settings Wizard for Individual Fields. Image 10

    I would recommend you to check if JotForm is not blocked on the network you're connected to, you may also temporary disable any ads-on installed on your browser and clear your browsers cache.

    If the problem persists, let us know.