Need help with my account

Can you please have someone contact me i changed credit cards and need to know how to fix my account as it is currently locked

David

We will be glad to help you with your concern.

However, we may need to ask you for more information.

May we know which account are you referring to, please?

Also, what does it show you when you try to log in to your account? Is there any error message?

It says my account has been suspended
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May we know any of the following so we can search for your account to check its status, please?

1. Account Username

2. The email address associated with your account

3. Form URL of one of the forms saved in your account.

We will wait for your response.

brandbusinessbrokerage@gmail.com    Brand Business Brokerage  
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Brand Business Brokerage   brandbusinessbrokerage@gmail.comhttps://form.jotform.com/80804354484156
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Upon review of your account I found that is was suspended due to a dispute on stripe, if you will like to have more information you can email us to: support@jotform.com att. Jeanette.

Thank you.

If that is the online payment site it makes sense . As I have mentioned the credit card changed I am using a different credit card and I cannot get on your site to change the information. Can you tell me  how to change the information. I am currently blocked out of my site.
David Carroll
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Ok so I see there are alternative companies doing what you do. If we can't resolve this today either by phone or you letting me into my site to change the cc information, I will go elsewhere for this service , i have wasted too much time on this for such a simple fix.
David Carroll
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Unfortunately, as we have mentioned before your account is blocked due to a dispute with your bank, as we have mentioned before, the dispute needs to be lifted in order to reactivate your account, you may contact your bank and ask about this, you may also send us an email as suggested by my colleague BitiaP above including the proof that the dispute has been lifted. 

Unfortunately, we cannot provide with any action on your account without following this process. 

Thanks. 

Ok ,  Just spoke to the bank and the dispute has been lifted. So I now need to change the billing so you can use the new credit card.
David Carroll
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Great, in order to reactivate your account and allow you to change your current payment method on file I would recommend you to kindly send us the proof that the dispute has been lifted, you may send an email to support@jotform.com including the proof, please kindly use this forum id for easy reference: 1634627

We will reactivate your account once we receive the proof. 

Upon reviewing the proof you sent to us via email, I can see the card numbers do not coincide with the ones on file. So it appears suspicious as even the date of charges are so differen\

For every dispute the company must pay lots of money, for this one we paid $34.00 in fees. That is why the system will suspend it and we cannot lift the suspension unless we have proper and strong proof otherwise this is considered a fraudulent charge, performed by someone who stole someone else's credit card data. So please understand the rules against phishing are strict and we must stick to them.

I am not sure who you are or why you are questioning my integrity. If you don't believe the VP of BB&T I question your ability to handle this matter. The mistake was the banks not mine. I am not intending to decieve anyone. I simply want to get into my account to change the card to which this is processed. I had turned in the card as part of my changing banks. I was told that all charges had been paid. The person at the bank did not cancel the card , a mistake on their part not mine, and thus your charges went in as frauds. If you want to see copy of my credit card statements with you charges on there I am happy to provide so that you can relieve your suspicions.  The fact that your company cannot communicate by phone makes this process twice as hard to deal with. If your not interested in retaining my business just let me know. 
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This is Jeanette, manager of the support team. Please understand that anything that involves a dispute for fraudulent charges is flagged as suspicious by the system. The last four digits of the card you provided is not the number of the one involved in the document you sent via email. You must send the whatever information proves you are the owner of the credit card and that you have requested your bank to uplift the dispute in order for us to grant access back to you.

You can send the proof to support@jotform.com , Subject: Att. to Jeanette ticket 1634627