Signature field not working properly

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    Bdahl
    Asked on November 07, 2018 at 06:56 AM

    It seems the signature field on any of my forms are not working properly on a touch screen laptop. It will work on a phone.
    This field has work previously and I have cloned forms to get new ones if this information helps?
    I'm hoping its an easy fix as it hasn't been working all wee with over 100 submissions.

    Looking forward to hearing from you.
    Kind Regards,
    Belinda

  • Profile Image
    BJoanna
    Answered on November 07, 2018 at 10:33 AM

    Unfortunately, I do not have a touch screen laptop to test the issue you reported. The signature field is working fine on my end. 

    I cleared your form cache. Please test the signature field again. You can also try to use some other browser. Your form has E-Signature widget, so you can also try with the Smooth Signature widget

    If the issue still persists on your end, please tell us exactly which device and browser are you using and if possible provide us a screenshot of console report, so that we can report the issue to our developers.

    How to get a console report from most common browsers?

    In case that your form is embedded, provide us a webpage URL.