404 page not found error after member form fills out

  • muttsAndmugs
    Asked on November 7, 2018 at 12:23 PM

    When someone fills out my membership form, the purchase goes thru but it is displaying a page not found-404 error rather than the thank you page even though the URL is correct. 

  • David JotForm Support
    Replied on November 7, 2018 at 1:37 PM

    The form is redirecting to your own page:

    https://muttsandmugsparkpub.com/thank-you

    It looks like you are also attempting to send POST data to the thank you page:

    1541615792Capture Screenshot 10

    The 404 error is likely produced when nothing is present to handle the data.  Set "Send Post Data" to "No" and see if that resolves the issue.

  • muttsAndmugs
    Replied on November 13, 2018 at 10:10 PM

    I am also setting up an affiliate program so that commissions can go to the proper 3rd party affiliate partners, would Send Post Data need to be set to "Yes"?

  • Kiran Support Team Lead
    Replied on November 14, 2018 at 3:18 AM

    would Send Post Data need to be set to "Yes"?

    Yes. The option needs to be set to Yes if you are passing the form filled information to the other web page. I have cloned the form to my account and tested the form. As I tried to send the submission with the POST data enabled, I see that 404 error displayed. When the POST data is disabled the same Thank you page is displaying correctly.

    Could you let us know how you are trying to use the form submitted data on your Thank you page? This might help us in investigating the issue further.


  • Kiran Support Team Lead
    Replied on November 14, 2018 at 3:18 AM

    would Send Post Data need to be set to "Yes"?

    Yes. The option needs to be set to Yes if you are passing the form filled information to the other web page. I have cloned the form to my account and tested the form. As I tried to send the submission with the POST data enabled, I see that 404 error displayed. When the POST data is disabled the same Thank you page is displaying correctly.

    Could you let us know how you are trying to use the form submitted data on your Thank you page? This might help us in investigating the issue further.


  • muttsAndmugs
    Replied on November 16, 2018 at 6:41 PM

    We are passing the amounts from the different membership levels and thats it.  I did not see any variable for the unique transaction. Do you know what variables we need to pass my affiliate program?

  • Nik_C
    Replied on November 17, 2018 at 4:46 AM

    Do you know what variables we need to pass my affiliate program?

    I'm afraid I'm not sure what should be passed to your affiliate, what your affiliate expect (need) of your data to arrive from the form?


  • muttsAndmugs
    Replied on November 19, 2018 at 11:18 AM

    From Affiliate Company (Omni)(1) what are all the variables you can pass to the thank you page and (2) is there any special syntax required when using them?

  • David JotForm Support
    Replied on November 19, 2018 at 12:26 PM

    Without knowing how the variables need to be passed, I am not sure we can provide further information.  If the affiliate page can have the data passed via URL parameters, you could use formatting similar to what is described in this guide:

    https://www.jotform.com/help/351-How-to-Automatically-Pass-Form-Data-to-Another-Form

    If you are managing the data using PHP, the formatting would be similar to what is described in this guide:

    https://www.jotform.com/help/213-Send-Submission-Data-via-Post-Method-and-Thank-You-Settings

  • muttsAndmugs
    Replied on November 20, 2018 at 1:28 PM

    OMNI - Affiliate Respone: We had tried to do something similar to what is described in the first article, however with the way you have your memberships, there is one variable for the memberships and it passes not only the membership amount, but the name and other details. We need a variable that will just pass the amount. I'm not sure if this is possible with the way you have the form.

    Right now I'm stumped unless you can get more info from Jott form support. Jot forum - is there another way for me to setup the membership page to only pass the name?


  • Adrian
    Replied on November 20, 2018 at 1:47 PM

     You can check the POST data if you set this link as the redirect URL.

    https://www.jotform.com/show-post-data/


    Complete Guide: How-to-Post-Submission-Data-to-Thank-You-Page


    Another way to send data via HTTP POST is by using WebHooks.

    Help Articles:

    How-to-Setup-a-Webhook-with-JotForm

    Webhook-PHP-Script-Examples