Cannot edit my forms

  • jtjohnson
    Asked on November 7, 2018 at 6:19 PM

    Hi -
    I have not used JotForm, a great tool, for more than a year.  Now I can login and get into my page and see my forms, but I cannot open them to do an edit or anything else.  Suggestions?

    Thanks, TJ

    Jotform Thread 1636318 Screenshot
    Page URL: https://www.jotform.com/myforms
  • Mike_G JotForm Support
    Replied on November 7, 2018 at 8:16 PM

    To edit your form, on the MyForms page, click the form that you would like to edit and click the "Edit Form" button.

    1541639698t20 12 41 Screenshot 10

    I hope this helps. If, in any case, you are having issues doing that, please let us know and give us more details.

  • Tom
    Replied on November 8, 2018 at 1:17 PM

    No, I can't invoke the check mark in any of the boxes displayed in the My Forms list.  I'm running Chrome on Windows 10, if that makes any difference.  I have also tried without success using Firefox.

    Thanks for the reply.

  • Mike_G JotForm Support
    Replied on November 8, 2018 at 2:36 PM

    I have checked your account and I wasn't only able to check the form to edit when I'm in the custom folder added to your MyForms page. Since it looks like that the forms were not properly moved to the folder, I have moved it manually.

    Please give it a try and let us know if the issue persists.

  • jtjohnson
    Replied on November 8, 2018 at 3:43 PM
    Nope, nothing has changed. And I can't see any "Custom" folder.
    ============================================
    Tom Johnson
    Institute for Analytic Journalism -- Santa Fe, NM USA
    505.577.6482(c) 505.473.9646(h)
    *NM Foundation for Open Government*
    *Check out It's The People's Data
    *
    http://www.jtjohnson.com tom@jtjohnson.com
    ============================================
    ...
  • David JotForm Support Manager
    Replied on November 8, 2018 at 5:57 PM

    I have cleared your forms cache. Please try clearing your browser's cache, and try again. If that does not help, please open the console report while you attempt to edit the form, take a screenshot of it, and share it on this thread, that might give us an insight of the cause of the issue.

  • Welvin Support Team Lead
    Replied on November 9, 2018 at 8:38 AM

    Thank you for sharing the video. The error that is shown in the console is related to your current session. I'm getting that error sometimes when opening my browser and going into Jotform. It seems that it is stalled as soon as you log in. My colleague's suggestion to clear your browser cache will help. Also, clear your browser cookies for Jotform before logging in again.

    https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored 

    https://support.google.com/chrome/answer/95647?hl=en 

    Also, check your browser version and make sure to update it.

    Lastly, try with Firefox to see if you can replicate it there. But please do the same method by clearing cache and cookies first. In none works, let us know, and we'll try to refer this to our backend team.