- dougiedaAsked on January 07, 2013 at 09:09 PM
- JotForm SupportWelvinAnswered on January 07, 2013 at 09:38 PM
In what form do this happen? May we please have the form URL or ID so we can check your settings. Also please take a look at this guide: How to setup email alerts to prevent "emails not being received" issues
- dougiedaAnswered on January 07, 2013 at 10:29 PMHi,
Thanks for your quick response,
The email sat in my MS outlook inbox since December 21, 2012 while I was out of town.
I had approx. 5 jot forms from different customers that I had copied but when I clicked on this one to open on my desktop it simply disappeared. I searched my delete folder and waste basket and wasn’t there?
I found it in the JotForm file and made a copy but most of the form questions. (I keep a folders on all inquiries)
Are answered but questions are not showing. I wonder if this happens again if I can resend to my email address so the entire form is printable? I have been receiving all forms reliably and this is the first time that I can remember this ever happening.
(Form in question dtd December 21, 2012 6:31 p.m. Name entry was for Denise Newberry)
554 Park Ave.
Tyrone, PA 16686
- JotForm SupportidarktechAnswered on January 07, 2013 at 10:48 PM
Do you mean the question labels are not showing up on your submissions page? Can you please check the following screen if this is what you are referring about? Thanks!
If you are referring to your local files, then you can access your form submissions page and get a copy of the submissions there.
We'll be looking forward to your reply. Thanks!
- dougiedaAnswered on January 07, 2013 at 11:05 PMWhen I printed the first time it didn't print the labels by right clicking
- JotForm SupportidarktechAnswered on January 07, 2013 at 11:19 PM
I am just a bit lost. :) From which are you using the printing option. Was it on your form submissions page or on your local app which is ms outlook? You should try checking your form submissions page and use the printing option provided there. That might help.
Thanks for your prompt reply. We appreciate that.
- dougiedaAnswered on January 08, 2013 at 08:23 AMJotForm Support,
It is not really a big deal now but in the present would be helpful
When trying to print from within the JotForm submission page I didn't see an
option to print but printed the copy by right clicking on the copy the
labels were missing the first time but the second time when print view came
up I widen the image by dragging the right side and everything printed. I
hope this is not to confusing.
My goal is I wanted to send it to my email for it to show in its normal form
- JotForm SupportjonathanAnswered on January 08, 2013 at 09:44 AM
Hi, the screen provided previously by Idarktech also includes the print button (it is the left most button Print useful menus)
In the submission options, you can check the option Show Headers and Texts to be able to include them in the printout.
Can you please describe more what you meant by sent it to your email and show as normal form?
There is now way to embed the form within the email notification -- if that is what you meant.
Please update us when you can.
- testdrivetechAnswered on January 08, 2013 at 10:07 AM
I have a similar issue but my form is not showing the data the usered entered in the email I receive although it is shown on the website. Can someone help me with this please? Username is email@example.com
Here is an example of what I receive
Your Request Number Is:
Your E-mail Address
What Can We Inspect for You?
2010 Cadillac STS
When Do You Need It Inspected?
Vehicle Location? (City & State is Fine)
Carfax reports previous accident with right side damage -- however, no title brand. Want an inspector with collision repair experience. thx Scott
- dougiedaAnswered on January 08, 2013 at 10:09 AMGreat,
That will help in the future if I need to print a hard copy…
What I meant is with the email not showing up in my email inbox. I was hoping that I could “forward” it to my email address instead of making a hard copy..?
It looks like the forward might do it…I’ll have to check it out..
- JotForm SupportidarktechAnswered on January 08, 2013 at 10:17 AM
Recreate your form notification, that should fixed it. That's most probably due to the outdated/not correct or some field tags might not on your form notification that's why answers aren't carried over when the form is sent. Simply delete your existing notification and create a new one.
Please update us the result. Thanks!
- dougiedaAnswered on January 08, 2013 at 10:21 AMIt will be a while before I can get back to testing.really jammed now
Thanks for your help