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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't Login..

    Asked by Garrett on March 07, 2011 at 04:24 AM


    I have just tried to login and was told 'Username or password did not match', I have not changed any of these and I am 100% certain of my username and password.

    So after trying many times I went for next option to reset password. I did this and received the email 'Lost Password' followed the link and typed new password, clicked 'Reset Password' but got the warning 'There was an error in your request. Error Number: 116'.

    Until this is resolved I have no acces to my account.


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    JotForm Support

    Answered by liyam on March 08, 2011 at 08:43 AM


    Can we know your username or email address?

    I could not find any account that is related to shana_gary@yahoo.ie while I don't think that Garrett is your username.

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    Answered by Garrett on March 09, 2011 at 05:15 AM


    My username is 'Garrett Walsh'

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    JotForm Support

    Answered by liyam on March 09, 2011 at 06:24 AM

    Thanks for the information.

    I will submit a ticket to our development team.

    Thank you for your patience.

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    JotForm Founder

    Answered by aytekin on March 09, 2011 at 10:22 AM

    I changed your username to "GarrettWalsh". With no space chararacters. Can you try to login now?

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    Answered by Garrett on March 10, 2011 at 12:47 PM

    I have tried to login with "GarrettWalsh" but it did not work. But I did manage to reset my password without the error message.

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    JotForm Support

    Answered by liyam on March 10, 2011 at 08:28 PM

    If you're still having login problems, just let us know.


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    Answered by Garrett on March 11, 2011 at 04:34 AM

    Yes I am still having login problems.


    I managed to change password without getting the error message as I was getting at first. So now that I definately have the correct password, I just need the correct username.


    I have tried "GarrettWalsh" & "Garrett Walsh" & "garrettwalsh" & "garrett walsh" but none work. I just keep getting the message "Username or password did not match.".


    Please help.

    qtl { position: absolute; border: 1px solid #cccccc; -moz-border-radius: 5px; opacity: 0.2; line-height: 100%; z-index: 999; direction: ltr; } qtl:hover,qtl.open { opacity: 1; } qtl,qtlbar { height: 22px; } qtlbar { display: block; width: 100%; background-color: #cccccc; cursor: move; } qtlbar img { border: 0; padding: 3px; height: 16px; width: 16px; cursor: pointer; } qtlbar img:hover { background-color: #aaaaff; } qtl>iframe { border: 0; height: 0; width: 0; } qtl.open { height: auto; } qtl.open>iframe { height: 200px; width: 300px; }

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    Answered by MrJotForm on March 11, 2011 at 06:07 PM


    I changed your passord, and your username is 'garrettwalsh'

    I will try to have your email address emailed to you from the system, if not I will email it to you.


    Billy J. Mayberry

    P.S. -- You have your account setup to go to newform@algarvewebdesign.com I sent your information to shana_gary@yahoo.ie . I also logged in with your username and your new password and your account seems to be working fine...  Let us know if you are still having trouble!