What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Log in impossible

    Asked by guest_30071473490045 on January 08, 2013 at 03:26 AM


    I'm Andras Kovacs from Hungary. My client registered a free account. It worked for a while but now we can't log in. The form works fine but some changes should be done. Please look after it.


    Thank you,
    Andras Kovacs

    Page URL:

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    Chief Technology Officer

    Answered by eee on January 08, 2013 at 04:52 AM


    Form id is not registered under a Free account but a guest account.

    Could you confirm me with your email address then I can move the form to your new account ?

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    Answered by guest_30093884047053 on January 10, 2013 at 09:47 AM

    Hello, The account was created with is: Rob@assess.co.nz  Should I create a new free account? Thank you,

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    JotForm Support

    Answered by Deygus on January 10, 2013 at 10:24 AM

    Hello, From what I can see the email that is associated with that account is part of a Guest Account so unfortunately it will be hard to give you back access because of this.

    The best way to go about doing this would be for you to go ahead and Register for a Free Account then we can go ahead and move your Form to your guest account to the new account as suggested above.