Log in impossible

  • Profile Image
    guest_30071473490045
    Asked on January 08, 2013 at 03:26 AM

    Hello,

    I'm Andras Kovacs from Hungary. My client registered a free account. It worked for a while but now we can't log in. The form works fine but some changes should be done. Please look after it.

    http://form.jotformeu.com/jsform/23532360101336

    Thank you,
    Andras Kovacs

  • Profile Image
    eee
    Answered on January 08, 2013 at 04:52 AM

    Hi,

    Form id is not registered under a Free account but a guest account.

    Could you confirm me with your email address then I can move the form to your new account ?

  • Profile Image
    guest_30093884047053
    Answered on January 10, 2013 at 09:47 AM

    Hello, The account was created with is: Rob@assess.co.nz  Should I create a new free account? Thank you,

  • Profile Image
    Deygus
    Answered on January 10, 2013 at 10:24 AM

    Hello, From what I can see the email that is associated with that account is part of a Guest Account so unfortunately it will be hard to give you back access because of this.

    The best way to go about doing this would be for you to go ahead and Register for a Free Account then we can go ahead and move your Form to your guest account to the new account as suggested above.