The embedded form in my WP website shows Jotform is currently unavailable

  • Profile Image
    KatrinaKoltes
    Asked on November 09, 2018 at 08:20 AM

    Hi there, 

    I'm having problems with my embedded forms, it says:

    otForm is currently unavailable

    Please try again at a later time.

    The most likely causes: The server is down for maintenance There may be a network problem The site may be experiencing excessive load

    it's causing a big problem for me as i use this for students to sign up to my classes.

    Please let me know asap how you can fix it, thank you!

    Katrina Koltes

    Screenshot
  • Profile Image
    Kiran
    Answered on November 09, 2018 at 10:44 AM

    We are sorry for the inconvenience this may have caused. The issue should be temporary and the forms are being displayed normally at my end now. Could you check once again and let us know if you are still experiencing the issue?

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image
    KatrinaKoltes
    Answered on November 09, 2018 at 11:56 AM

    It still isn't working on my side,

    you can see what I mean here.

    https://katrinakoltes.com/newsletter/

    Please let me know how it can be fixed, thank you

  • Profile Image
    KatrinaKoltes
    Answered on November 09, 2018 at 12:43 PM
    HI there,
    I'm still getting the exact same message, I've tried re-inserting the
    embedding code but it still shows the same screenshot.
    I'm on wordpress.com, you can see what i mean here:
    https://katrinakoltes.com/newsletter/
    Please let me know how you can help,
    thank you,
    Katrina
    Il giorno ven 9 nov 2018 alle ore 16:44 Jotform ha
    scritto:
    ...
  • Profile Image
    jherwin
    Answered on November 09, 2018 at 12:59 PM

    I checked your webpage and I am able to replicate the issue. Also, tried to embed your form in my wordpress, I also got the same error or message.
    1541785822notworking.png


    Please try using the embed code for Wordpress.org, I have tried it and it works on my end.

    Please refer to this guide :Adding Forms to Wordpress.org Version

    1541786164wordpress.org.png

    1541786236test.png


    Please give it a try and let us know if you need any further assistance

  • Profile Image
    jherwin
    Answered on November 09, 2018 at 02:13 PM

    I'm sorry for the quick reply above, I using wordpress.org earlier that's why it works on my end. However, I tried to embed your form on wordpress.com and I am able to replicate the issue.

    I have now elevated this issue to the next level support so that they can investigate the problem. We will notify you here and on your email at once when status update is available.

    Thank you for your understanding.

  • Profile Image
    KatrinaKoltes
    Answered on November 09, 2018 at 02:43 PM
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  • Profile Image
    Jim_R
    Answered on November 09, 2018 at 03:09 PM

    Sorry for the trouble. This issue should be fixed now. You can confirm this by checking the embedded form on your website.