Not receiving email Notifications

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    Asked on March 07, 2011 at 06:04 AM

    Hi Guys

    First up - great product!!

    Unfortunately I don't seem to be getting submission notifications to the nominated email addresses.

    If I do a test, they are coming through fine and almost instantly. However when I fill a form the emails don't come in to my mail box.

    The submissions however ARE in my account in the submissions section.

    I have tried running through everything in the FAQ section and everything seems fine (correct emails etc) so can't work it out (especially as the test works)

    Any Thoughts ?

    the site the form is used on is in test mode at the moment at the following URL


    my email is

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    Answered on March 07, 2011 at 07:46 AM


    Have you checked your junkmail folder?

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    Answered on March 07, 2011 at 08:03 AM

    Hi liyam

    yes, I have and they are not going there

    I also took advice from the forum and deleted all email notifications and set up a new one

    unfortunately still no luck ... tests are working fine but nothing from actual website

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    Answered on March 07, 2011 at 08:16 AM

    As an aditional note I changed the email that I am sending to to my googlemail address - and this is coming through fine

    Somehow when i want to send to it is getting blocked...

    Is there any other reason you can think of that this is getting blocked?



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    Answered on March 07, 2011 at 08:28 AM

    Exactly the same problem 'kevinthegroove' - emails are not being auto sent, but are available in submissions -not that it's a big problem for me... but I came on here to see if there was an FAQ - and instead there's an identical report.


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    Answered on March 09, 2011 at 01:50 PM

    The emails are not being sent to an factordesignltd address. They are sent to kevinthegroove at

    To change email address for a form:
    1. Open the form on the form editor
    2. Click on "Setup & Share" tab on the top toolbar
    3. Click on "Email Alerts"
    4. Click on "Notifications"
    5. Click "Reply-to and Recipient Settings"
    6. Change the email address on the lower bottom corner.

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    Answered on March 10, 2011 at 10:02 AM

    If your messages are going to google account and not to your factordesignltd account then there must be something on your factordesignltd server not allowing the email to be accepted.

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    Answered on March 24, 2011 at 05:10 PM

    Sorry MrJotForm, but there is more to it than that.

    I have the same problem. I think you have an email deliverability issue, and one of your server IP's may be blacklisted, or not meeting other deliverability best practices. It is a bit of a black art, but I recommend you check your email SMTP logs to see what is going on. 

    My problem is sending to the domain

    Gerry Cobley

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    Answered on March 25, 2011 at 12:12 PM

    Still not receiving emails, my form is associated with a Hotmail account


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    Answered on March 25, 2011 at 01:02 PM

    I posted this exact same problem and question yesterday.  something more is going on.

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    Answered on March 31, 2011 at 03:41 PM

    Came here to research the same issue. I sent a couple tests through and got ONE thorugh my email. The rest are showing here at jotform but I need them in my email. The one I did get through email was also all crazy with everything running together. I hope to find a resolution to both soon!

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    Answered on March 31, 2011 at 04:32 PM

    same problem here.. if i add a address (a german webmail address) everything is fine. when i add my business address it doesnt work anymore! hopefully you find a soloution!

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    Answered on April 06, 2011 at 08:09 AM


    The domain with the problem for me is http://
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    Answered on April 06, 2011 at 09:19 AM

    Hello Gerry,

    I have checked the email logs and all was sent properly to Although I believe that on April 3, your service provider had a problem so it returned Service unavailable.

    Apr  3 22:15:48 monk sendmail[5598]: p342Fm7p005598:, ctladdr=jotform (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=37257, relay=[] [], dsn=2.0.0, stat=Sent (p342Fmuv005603 Message accepted for delivery)
    Apr  3 22:16:05 monk sm-mta[5605]: p342Fmuv005603: to=, ctladdr= (1002/1003), delay=00:00:17, xdelay=00:00:17, mailer=esmtp, pri=127451, [], dsn=5.0.0, stat=Service unavailable
    Apr  6 07:12:20 monk sendmail[22539]: p36BCKjW022539:, ctladdr=jotform (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=36701, relay=[] [], dsn=2.0.0, stat=Sent (p36BCKqd022540 Message accepted for delivery)
    Apr  6 07:12:22 monk sm-mta[22542]: p36BCKqd022540: to=, ctladdr= (1002/1003), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=126889, [], dsn=2.0.0, stat=Sent (OK id=1Q7Qeu-00009W-80)

    Your other notification that's being sent to has some sort of a problem, please check your email address if it's correct:

    Apr  3 22:15:49 monk sendmail[5611]: p342Fmrx005611:, ctladdr=jotform (1002/1003), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=37214, relay=[] [], dsn=2.0.0, stat=Sent (p342Fniw005612 Message accepted for delivery)
    Apr  3 22:15:49 monk sm-mta[5614]: p342Fniw005612: to=, ctladdr= (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=127408, [], dsn=5.1.1, stat=User unknown
    Apr  6 07:12:20 monk sendmail[22543]: p36BCKSd022543:, ctladdr=jotform (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=36680, relay=[] [], dsn=2.0.0, stat=Sent (p36BCKDE022544 Message accepted for delivery)
    Apr  6 07:12:21 monk sm-mta[22546]: p36BCKDE022544: to=, ctladdr= (1002/1003), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=126868, [], dsn=5.1.1, stat=User unknown

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    Answered on April 06, 2011 at 10:20 AM

    Same issue here - all submissions end up in pending and I have to look for them all day and then manually move them. Payments coming in fine, just no notices of forms.

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    Answered on April 06, 2011 at 10:27 AM

    I had this problem when I had two email alert set-ups configured at the same time - one to me and the other to the form filler. I then deleted the one sent to the form filler and started getting my email notifications back again.

    I also had this problem before, some months ago when I configured more than one re-directions in 'conditions' . Again deleting a re-direction restored the email notifications. 

    Don't know if that helps.