My Forms page>>Grouped Forms in Folder: Cannot access my forms in the Folder

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    360dgeric
    Asked on November 09, 2018 at 10:46 AM

    Hello, 

    I have two folders in which house separate forms. In one folder, when I select the form, I have the option to edit, view, create reports, etc. However, in the other folder, those options do not appear when selecting the form. Its glitching out. 

    I have tried to log out and back in and used Safari and Chrome, still doesn't work. 

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    roneet
    Answered on November 09, 2018 at 12:33 PM

    I was able to replicate this issue on your account. I'll elevate this issue to our development to review this further. We will keep you posted on the updates.

    Thanks.

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    360dgeric
    Answered on November 19, 2018 at 01:43 PM
    Hello,
    Any updates on this... I cannot access my forms.
    I need to access them but they keep disappearing on load.
    Eric Warfield
    Director of Technology, Florida
    360 Destination Group
    C 714.756.0861
    Eric.Warfield@360dg.com | www.360dg.com
    ________________________________
    ...
  • Profile Image
    roneet
    Answered on November 19, 2018 at 02:13 PM

    I already see that this thread is marked as very important by our team. They are working on this. As soon as we receive anything we will notify you on this thread.

    Thanks for your patience.

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    gizem
    Answered on January 04, 2019 at 02:08 AM

    Hello,

    I checked your folders and everything seem to be working to me.

    There was a problem before. Empty folders were acting like my forms tab and showing all the forms in the account. Also, they were unclickable. I guess the problem you mentioned was related to this issue.

    This problem should be already resolved. So, I am closing this ticket.

    If the problem still persists or you need any further help, feel free to contact us anytime.

    Thank you for your understanding.