What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How does one handle form questions via a licensing model?

    Asked by markashton on March 07, 2011 at 06:22 AM


    With respect to licensing Jotform - how does the forum thing work or questions that users may have on using the platform? Of course if one is white labelling type of thing one hardly wants the Jotform forum as it stands in full view.

    But then all those  technical questions? .....

    Would you be kind enough to advise me.

    Thanks Mark

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    Answered by DanielGriffin on March 08, 2011 at 09:04 AM

    Hi there,

    Users that have purchased a license for Jotform are entitled to free email support. 


    However it's also possible to set a forum post to private, so that only the support team and the developers can see it.  To do that, just click the "Keep this question private" checkbox when submitting a query.




  • Profile Image

    Answered by markashton on March 09, 2011 at 09:10 AM

    Interesting Daniel

    Unless I'm mistaken I think you have entirely missed the point of the question. The question relates to if I buy spend $199 to licence jotform on a hosted basis from you lot - how does the forum thing work without giving the game away that we are merely renting a system. How do the users that I bring on board deal with technical issues.

    Regards Mark

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    JotForm Founder

    Answered by aytekin on March 10, 2011 at 06:46 AM

    JotForm appliction or hosted does not include forum. You can see a demo here:


    There is no forum or support system. You would need to handle the support by email.