Email notifications: are being treated as suspicious

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    Cardhoarder
    Asked on November 09, 2018 at 01:55 PM

    We recently upgraded our corporate gmail services to G Suite.  After the upgrade our jotform response emails are now showing in our inbox as a suspicious phishing email.


    1541789457phishing.JPGI have made several attempts to work with Jotform support to resolve the issue.

    The first suggestion was to go into the form Settings, Emails, Jotform notification email, Recipients, and change the Reply-to Email to "Please Select" and then Save.

    We can perform a test and the result is a form that does not have the phishing warning.

    However it was discovered that 2 minutes later, that setting is reverted BACK to Email.  All attempts to saving and it staying does not happen.

    We'd like for this to be resolved.  Thank you.

  • Profile Image
    BDAVID
    Answered on November 09, 2018 at 02:56 PM

    Does the issue continues after click on "Looks safe"? It appears that the warning is related to your custom sender:

    1541793312sender.png

    Try using "noreply@jotform.com" instead of "support@cardhoarder.com". Let us know if you need more help.

  • Profile Image
    BDAVID
    Answered on November 09, 2018 at 02:56 PM

    Also, make sure to check the spam folder, and the form notifications as NOT SPAM if you find them there.

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    Cardhoarder
    Answered on November 09, 2018 at 03:51 PM

    Your suggestion appears to have corrected the issue.  Thank you!

  • Profile Image
    BDAVID
    Answered on November 09, 2018 at 03:58 PM

    You are welcome! Open a new thread if you need anything else, we will be glad to assist you.