How can I make my tab show up on my fb phone app....it currently only works on my desktop version.

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    routhw00
    Asked on January 08, 2013 at 11:03 AM
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    Welvin
    Answered on January 08, 2013 at 11:13 AM

    Hi,

    Can you please share with us the Facebook App URL so we can check it also? I think you should be able to see it. 

    Thanks

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    routhw00
    Answered on January 08, 2013 at 11:27 AM
    Im not sure where to find the url @  it is matteson custom calls on facebook...
    Sent from my Samsung Epic™ 4G
    JotForm Support Forum wrote:
                             A new response has been received:
    Answered by Welvin
    Hi,
    Can you please share with us the Facebook App URL so we can check it also? I think you should be able to see it. 
    Thanks

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    Welvin
    Answered on January 08, 2013 at 11:39 AM

    Hi,

    You may consider adding first your form to your Facebook Fan Page if you have NOT done it yet. Use this guide: http://www.jotform.com/help/123-Adding-forms-to-Facebook-Facebook-Developer-Method-

     

    Thanks

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    routhw00
    Answered on January 08, 2013 at 01:11 PM
    okay so I'll follow the directions on the link you sent me now I have to at buttons for my form... I know how to delete the first 1 but the second 1 still does not send me to the link and neither one is showing up on my fb app.  
    Sent from my Samsung Epic™ 4G
    JotForm Support Forum wrote:
                             A new response has been received:
    Answered by Welvin
    Hi,
    You may consider adding first your form to your Facebook Fan Page if you have NOT done it yet. Use this guide: http://www.jotform.com/help/123-Adding-forms-to-Facebook-Facebook-Developer-Method-
     
    Thanks

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    idarktech
    Answered on January 08, 2013 at 01:26 PM

    @routhw00

    Here's an instructional video on adding a form to facebook page. You can also find the full guide here: http://www.jotform.com/help/22-Adding-Form-to-Facebook (This is different from the previous guide provided by my colleague. This uses 3rd party app called Static HTML Iframe App)

    Thanks!

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    routhw00
    Answered on January 08, 2013 at 02:38 PM
    Ok so im pretty sure this like shows me how to put the same link up as my original, which works fine, but does not show up on anything except the desk top version.  The second link which you guided me on shows an Error 404  and does not show the form at all, and still has the same issue with not seeing it on smart phone apps
    Sent from my Samsung Epic™ 4G
    JotForm Support Forum wrote:
                             A new response has been received:
    Answered by idarktech
    @routhw00
    Here's an instructional video on adding a form to facebook page. You can also find the full guide here: http://www.jotform.com/help/22-Adding-Form-to-Facebook (This is different from the previous guide provided by my colleague. This uses 3rd party app called Static HTML Iframe App)
    Thanks!

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    pinoytech
    Answered on January 08, 2013 at 03:24 PM

    Hi routhw00,

    Can you please provide us your facebook page where your form embedded for us to investigate the said issue?

    Thank you!

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    routhw00
    Answered on January 08, 2013 at 03:28 PM
    The face book page is 
    matteson custom calls
    Sent from my Samsung Epic™ 4G
    JotForm Support Forum wrote:
                             A new response has been received:
    Answered by pinoytech
    Hi routhw00,
    Can you please provide us your facebook page where your form embedded for us to investigate the said issue?
    Thank you!

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    pinoytech
    Answered on January 08, 2013 at 03:32 PM

    My apologies. May we ask for the URL of your facebook page where your form embedded?

    Thank you!

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    routhw00
    Answered on January 08, 2013 at 03:48 PM
    Where can I find the facebook URL?
    Sent from my Samsung Epic™ 4G
    JotForm Support Forum wrote:
                             A new response has been received:
    Answered by pinoytech
    My apologies. May we ask for the URL of your facebook page where your form embedded?
    Thank you!

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    routhw00
    Answered on January 08, 2013 at 03:53 PM
    This the URL for the mobile version of the page.  I think
    Sent from my Samsung Epic™ 4G
    JotForm Support Forum wrote:
                             A new response has been received:
    Answered by pinoytech
    My apologies. May we ask for the URL of your facebook page where your form embedded?
    Thank you!

    View this thread on JotForm Support ForumUnsubscribe
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    routhw00
    Answered on January 08, 2013 at 03:53 PM
    This is the URL for the mobile version of the page:
    http://m.facebook.com/?ref=logo&_rdr#!/profile.php?id=394799107264219&ref=logo&%24MURI__user=0
    Sent from my Samsung Epic™ 4G
    JotForm Support Forum wrote:
                             A new response has been received:
    Answered by pinoytech
    My apologies. May we ask for the URL of your facebook page where your form embedded?
    Thank you!

    View this thread on JotForm Support ForumUnsubscribe
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    Welvin
    Answered on January 08, 2013 at 04:39 PM

    Hi,

    I think that is the behavior of the Facebook when setting up an App, you cannot see the tab without settings for mobile; you might need to setup an APP for IOS and Android devices and Mobile Web as shown on this image:

    Unfortunately, we don't have a guide for about this three stuffs. You may need to search the guide on Facebook Support Page: https://developers.facebook.com/support/

     

    Thank you.

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    Mike_T
    Answered on January 08, 2013 at 05:15 PM

    Unfortunately, the problem is related to the Facebook itself. You may check the following thread on  Stackoverflow:

    Is it possible to show a Facebook app as a Page Tab on mobile devices?

    Thank you.

     

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    routhw00
    Answered on January 09, 2013 at 09:03 AM
    Hey thanks for the help I got the other tab working as well, i had to find the correct source code for the job.  For some reason my form code was different in the url than it was in the embedded source code area...i ended up making a custom source code.  Works great, now when i get time i'll play around with the app issues some more.  Thanks
    Sent  my Samsung Epic™ 4G
    JotForm Support Forum wrote:
                             A new response has been received:
    Answered by Mike_T
    Unfortunately, the problem is related to the Facebook itself. You may check the following thread on  Stackoverflow:
    Is it possible to show a Facebook app as a Page Tab on mobile devices?
    Thank you.
     

    View this thread on JotForm Support ForumUnsubscribe   
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    routhw00
    Answered on January 10, 2013 at 01:30 PM
    Hey just thought i'd up date you on what I came up with as a solution to the issue of drying the form on fb apps and mobile view.  The link you have in the top corner of my static html page was the answer, not sure if you came up with this in response to my question but i attached it to a post and it made it a perfect mobile link..thanks alot for all your help
    Sent from my Samsung Epic™ 4G
    JotForm Support Forum wrote:
                             A new response has been received:
    Answered by Mike_T
    Unfortunately, the problem is related to the Facebook itself. You may check the following thread on  Stackoverflow:
    Is it possible to show a Facebook app as a Page Tab on mobile devices?
    Thank you.
     

    View this thread on JotForm Support ForumUnsubscribe   
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    Welvin
    Answered on January 10, 2013 at 01:33 PM

    That was great and you are always welcome. Cheers!