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    Autoresponder doesn't fire up when re-submitting edited submissions using edit link

    Asked by jennifergsg on January 08, 2013 at 01:43 PM

    Hi,

     

    I have my forms set up where a client can partially complete, submit, and receive a copy of the partial answers via email.  The email contains a link at the bottom for returning to their partially completed form to finish.

    All of this is working fine.  It's not the cleanest flow, but since Jotform doesn't offer a more straightforward way to partially complete a form and return, it will have to do.

    THE PROBLEM IS the client never receives a copy of their answers the second time around.  I receive notification and can go in to My Forms and see all of their answers, but the client needs to also receive a second email reflecting a record of their submission.

    How can I make that happen?

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    JotForm Support

    Answered by idarktech on January 08, 2013 at 02:27 PM

    Hi,

    Unfortunately it is not possible at the moment. Autoresponders will not function when submitting an edited submissions via Edit Link. I will try to submit this to our development as a feature request so they can review this, though I can't provide any ETA on this request. Rest assured, you will be updated on this thread once the feature is added.

    Thanks!

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    JotForm Support

    Answered by idarktech on January 08, 2013 at 02:33 PM

    Hi,

    It seems like there is a workaround provided by my colleague on this thread: http://www.jotform.com/answers/138953-How-to-send-autoresponder-when-a-form-submission-is-edited

    That should work fine. Kindly check and let us know if you have further questions. Thanks!

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    JotForm Founder

    Answered by aytekin on January 09, 2013 at 08:08 AM

    This is intentional. Only notification emails are sent on form edits.