What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am trying to include the File Upload function. However the email comes in fine but the image I attached is not icluded.

    Asked by jonasmarren on January 08, 2013 at 04:05 PM
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    JotForm Support

    Answered by Welvin on January 08, 2013 at 04:45 PM


    Can you please share with us the Form URL so we can check your settings. Maybe the field variables have not been included in your form notifications or the field variable have change and that needs you to update it.

    You might want to consider deleting your current form notification/auto responder by following this guide: How to Delete Notifications/Autoresponder and then re-create the by using this guide: Receiving Emails on Form Submissions and Creating a Form Autoresponder