client email "from" setup request

  • Profile Image
    trialsofg
    Asked on November 12, 2018 at 12:07 PM

    One of my clients has requested that the person's email filling out the form be captured in the "from" portion of the email instead of the noreply@jotform address. The form is already capturing the sender's email, but he wants it in the "from" section as well.

    Is this a possibility and how can I enable this in the form builder?

    Regards,

    Tom Grimes

    949-355-3617


  • Profile Image
    david
    Answered on November 12, 2018 at 01:32 PM

    It isn't possible to have the sender email be the user filling out the form.  If would be a huge security risk if it was possible to show a different sender email than the one that actually sent the email. 

    You could set the email to send from a specific address:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    The sender name and reply-to email can also be changed:

    https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    But it wouldn't be possible to have it show the sender email as anything other than the actual sender email.