How can I move a payment from the inbox to a new folder I set up?

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    Asked on November 12, 2018 at 02:34 PM

    The account was set-up with one inbox.  I did not set it up.  I am now in the second year of membership and wish to sort them in three folders, 2018, 2019 and incomplete payments.

    I was able to create the new folders.  But I cannot see how to move or drag and drop them into the new folders.

    Please help asap.

    Thank you, Gary

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    Answered on November 12, 2018 at 03:52 PM

    I have checked your account and you only have 1 form in your account.

    The purpose of the folders is to organize the forms and not the form submissions. It is not possible to organize the form submission in folders.

    Related Help Article: How-to-Add-or-Group-Your-Forms-into-Folders

    You can filter the submissions by date in the submissions page.