All forms are not displaying on this website

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    Asked on November 12, 2018 at 03:05 PM
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    Answered on November 12, 2018 at 04:41 PM


    I have inspected the web page you shared, but I can not locate any jotform on it. Could you provide . us some more information on where to look for it? What embedding method have you used?

    We will wait for your reply.

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    Answered on November 12, 2018 at 06:43 PM
    Good day.
    Thank you for the response.
    The "contact us" form is located at
    And the "Service Request" - website design form on jotform is located at
    The default embed option, JavaScript code was used, copied and pasted on
    the drupal platform used in creating the website.
    In the meantime, accept my sincere gratitude for the services provided by
    your organisation.
    Jotform have help our websites over the past 2years and has been
    recommended for other businesses as well.
    Looking forward to your assistance/reply with anticipation to resolve the
    Utmost regards
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    Answered on November 13, 2018 at 08:15 AM

    Hello Emmanuel, this form was found on your account as suspicious of phishing activity because you're collecting copies of IDs.


    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    Our phishing detector will automatically flag the forms found and suspend the account or this can be manually performed by our Staff.

    You may collect ID numbers if your purpose is not to collect these data from the general public, but from your own customers, you just need to comply with two things.

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, we do not allow uploads of any sensitive personal information like passports, social security card, driver's license, credit/debit cards, bank statements, voided cheques, birth/marriage certificates, visas and photo IDs.

    I've removed the offending field on your from and reactivated your account. Try logging in now and let us know if you need further assistance.

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    Answered on November 13, 2018 at 09:43 AM
    Dear Victoria,
    Thanks in a million, efforts and assistance well appreciated.
    The affected forms are back in order. Will inform the webmaster to
    implement your advice inorder to prevent such occurrence in the future.
    Remain blessed.