Why does my JotForm form no longer send the responses to my specified email?

  • Profile Image
    drart
    Asked on January 08, 2013 at 08:18 PM

    I have a form embedded on a page on my website that is intended to allow visitors to submit a form with information for my use.  For years it has worked fine.  Suddenly, I am no longer receiving submissions and when I logged into my JotForm account, I could not get the form to email to my specified address.  I copied and pasted the html code again and the form appears correctly on my website, but the submit button does not connect to my email.

    Any suggestions?

     

    Website:  www.chaplainpatterson.com

    Email address:  chaplain.patterson@comcast.net

  • Profile Image
    liyam
    Answered on January 08, 2013 at 08:26 PM

    We apologize for this inconvenience, drart.

    Upon checking your email address, it appears that it got added to our bounce list due to this reason:

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta28.emeryville.ca.mail.c= omcast.net comcast 199.255.194.33 Comcast block for spam. Please see http:= //postmaster.comcast.net/smtp-error-codes.php#BL000000'

    As it seems, Comcast blocked the email that our notification are sending to you.  This caused our system to add you to our bouncelist to prevent further damage in between communication from JotForm to Comcast.  This is why you stopped receiving the alerts. 

    I have now removed your email from our bouncelist.  You can try making a test email and see if you'll receive the email alerts again.  Also, may I recommend that you add to your webmail's address book the email address noreply@jotform.com.

    If you have further questions or concerns, please do let us know.

    Thanks.