What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is my email on your bounce list?

    Asked by guest_30081182556046 on January 09, 2013 at 04:02 AM

    Dear Jotform team,


    For a couple of weeks I don't get any email confirmations when somebody submit a form on my website.


    I've already checked your forum and tried some settings without success. I guess my email adress is on your bounce list...


    Website: http://www.fitfortrails.ch/fahrtechnikkurse.html

    Email: guide@fitfortrails.ch


    Can you check that please?


    Thanks for your help and best regards,


    Uwe Trummer

    Page URL:

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    JotForm Support

    Answered by idarktech on January 09, 2013 at 04:59 AM


    You are correct. Your email ended up to the bounce list due to the following reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Spam not welcome #026#'

    I have now removed it so hopefully it should be working fine now. Please read this article as it may help you to avoid this issue from happening again. How to setup email alerts to prevent "emails not being received" issues, though we can't assure you about this since it may depend on the bounce reasons.


  • Profile Image

    Answered by fitfortrails on January 09, 2013 at 05:08 AM



    Thanks for your fast reply! It works now! :-)


    Best regards,


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    JotForm Support

    Answered by idarktech on January 09, 2013 at 05:15 AM

    You welcome! Cheers!