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StartagaincreditAsked on November 13, 2018 at 5:15 PM
My form is only working in Chrome but is not working in both Firefox and Microsoft edge. Please help.
Page URL: https://startagaincredit.com/application -
AshtonPReplied on November 13, 2018 at 7:01 PM
Please use iFrame code to embed your form with your website. Here is how to get the iFrame code of your form - https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Let us know how it goes.
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StartagaincreditReplied on November 14, 2018 at 10:43 AMI made the change and it is now working in Firefox, but still not working in Edge
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David JotForm Support ManagerReplied on November 14, 2018 at 12:51 PM
Please try removing the Script part that comes along with the Iframe code. So only embed the Iframe part. You may paste the Iframe code in a text editor to visualize to copy and embed the Iframe part, example:
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StartagaincreditReplied on November 14, 2018 at 1:43 PMThat did not work either
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David JotForm Support ManagerReplied on November 14, 2018 at 2:52 PM
It seems that Microsoft Edge browser does not support iframe, that is the reason why it does not show: https://answers.microsoft.com/en-us/edge/forum/all/does-ms-edge-browser-support-iframe-code/f8a9c3e3-0b07-4529-8c11-06a4e6615757
Try embedding your form using the source code: https://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form
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StartagaincreditReplied on November 14, 2018 at 3:43 PMTried the source code, still not working in Edge.
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David JotForm Support ManagerReplied on November 14, 2018 at 5:02 PM
Microsoft Edge console report shows that the site needs a valid HTML5 Doctype declaration, please try to enhance it:
https://www.w3schools.com/tags/tag_doctype.asp
If the issue persists, after enhancing it, please let us know, so we can escalate this issue to our back-end team.
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StartagaincreditReplied on November 14, 2018 at 5:43 PMI have no idea on how to enhance it? Please provide instructions.
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Kevin Support Team LeadReplied on November 14, 2018 at 8:01 PM
The link my colleague provided should help you doing so: https://www.w3schools.com/tags/tag_doctype.asp
However, you need to have access to the web page file, if you are unsure about how to change this I would recommend you to contact your web site administrator instead.
Thanks.