Load Speed: Form is slow to load

  • omgrimm
    Asked on November 13, 2018 at 6:44 PM

    Hello,

    I have a few issues to address:

    1. I have users reporting that my form is not loading correctly or very slow to load.

    2.

    I have an instance of a user submitting a form but the submission never arrived in jotform.

    3.

    PDFs that are automatically generated and sent out via Jotform are arriving broken and are unable to be opened.

    How can I fix these issues?

  • arthurprc
    Replied on November 13, 2018 at 8:55 PM

    Hi there,

    In response to your questions, the form is loading correctly on my end, I've also performed a speed test:

    1542160319loadtime Screenshot 10

    It seems to be an issue on the user's end.
    The second and third questions were moved to these threads:

    https://www.jotform.com/answers/1642345

    https://www.jotform.com/answers/1642346

    Don't hesitate to ask for help in case you need further assistance.