502 Bad Gateway error on submission

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    leebaggaley
    Asked on November 14, 2018 at 05:43 AM

    Hi,

    One of my forms is taking in excess of one minute to submit. I have found out that its when I have enabled the PDF attachment on email notification.Ive never experienced this type of delay on more complex forms. There are also a number of conditions for the email notifications

    The form is https://form.jotformeu.com/83162092146352 (I have currently turned off the PDF creation)

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    roneet
    Answered on November 14, 2018 at 07:07 AM

    Sorry for the inconvenience this has caused. We are working on it. I have already escalated the issue to our development team.

    We appreciate your patience.

    Thanks.

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    leebaggaley
    Answered on November 14, 2018 at 07:23 AM

    Just FYI, my form does eventually submit without a bad gateway error, you may have renamed my post by mistake

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    leebaggaley
    Answered on November 14, 2018 at 07:28 AM

    Tell a lie, I have just started to receive the bad gateway errors as well

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    roneet
    Answered on November 14, 2018 at 08:41 AM

    Apology for the inconvenience this has caused. I have already escalated the issue.

    Thanks


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    eugene
    Answered on November 14, 2018 at 08:58 AM

    This issue has been fixed.

    Sorry for the inconveniences caused so far.